Effective Date: May 15, 2026
QB Enterprise Support LLC provides independent technical support services for accounting and business software.
Because many services involve time-based technical work and remote assistance, refunds are reviewed on a case-by-case basis.
1. Eligibility for Refunds
Refund requests may be considered if:
* A duplicate payment was processed
* A billing error occurred
* The requested service could not be delivered
2. Non-Refundable Situations
Refunds may not be available when:
* Technical services have already been completed
* Work has already started with customer approval
* The customer becomes unresponsive during the support process
* Issues are unrelated to the originally requested service
3. Cancellation Requests
Customers requesting cancellation before work begins may qualify for a partial or full refund depending on the circumstances.
4. Processing Time
Approved refunds are generally processed back to the original payment method within 5–10 business days, depending on the financial institution.
5. Chargebacks
Customers are encouraged to contact our support team directly before initiating a payment dispute or chargeback so we can attempt to resolve the issue promptly.
6. Contact Information
For billing or refund-related questions, please contact us using the contact information listed on our website.